If there’s one thing I’ve learned over the years of pushing cardboard, it’s this: no game is perfect. Nevertheless, how a publisher responds when issues are found tells you everything you need to know about who they are.

That brings me to Neva Game Press.

They have changed their name recently. However, one thing hasn’t changed at all. It is their commitment to their players and to outstanding customer service.

My Experience with Iwo Jima

As many of you know, I’ve done a couple of videos covering Neva’s title Iwo Jima. I genuinely enjoyed the game. The topic, the tension, and the design really clicked for me, and it quickly earned a spot in my rotation.

That said—let’s be honest—many of us noticed that the rulebook is a tough read at times. Some sections were difficult to decipher, and in a game that tackles a complex and historic battle, clarity matters. This wasn’t a deal-breaker, but it was something that stood out.

And here’s where Neva Game Press really impressed me.

Owning the Problem—and Fixing It

In their most recent newsletter, Neva directly addressed the rulebook issues with Iwo Jima. No deflection. No excuses. Just a clear acknowledgment of the problem and, more importantly, a solid plan to fix it.

They announced:

• An updated Clarification and Errata file, available immediately
• Revised digital rulebooks and player aids, coming soon
• A physical Update Kit that includes a printed rulebook and player aid

And here’s the part that really deserves applause: the update kit itself is free. Neva, as a small independent publisher, explained that they can’t absorb standalone shipping costs. But, they’ve offered multiple fair options. Add it to your next order to save on postage, or receive it sooner by simply covering shipping.

That’s transparency. That’s respect for your customers. And that’s how you build trust.

A Model Other Publishers Should Study

There are plenty of wargame and tabletop publishers out there who should take notes from this process.

Neva listened to player and influencer feedback.
They identified the problem.
They communicated clearly.
And they delivered real, tangible solutions.

On top of that, their download section continues to be one of the better ones out there. It offers new scenarios, play aids, errata, and support material. This content actually enhances the experience and keeps games alive on the table.

So here’s a tip of the helmet from the Cardboard Commander: well done. You recognized the issue, owned it, and stepped up in a way that truly supports your players. That customer-first mindset keeps games on the table. It engages communities. This deserves to be recognized. And this isn’t the end of the road for Neva on this channel either. I’ll be producing more content on another Neva title I have in the collection. Sea & Steel will be hitting the table soon. Stay tuned—there’s more cardboard combat on the horizon.